Performance Pledge
Our company always focuses on customers, and strives to improve product quality and service level, aiming at zero defects and zero complaints from customers, solemnly make the following commitments:
E-mail：sales@hpconveyor.com
Whatsapp:+86-19131228353
After-Sales Service
(1) Our company implements a 24-hour service system, that is, we receive a notification of user service needs, and our marketing service personnel respond within 24 hours to solve customers' worries.
(2) We shall be responsible for any damage, shortage or other quality problems before the inspection.
(3) In the quality assurance period or the occurrence of quality problems, confirmed by both parties, is our responsibility, we are responsible for free defect treatment or replacement, return, and promise to be in place within 7 days under normal circumstances, in case of emergency, 3 days service in place, reasonable costs to be borne by us.
(4) If both parties confirm that the quality problem is caused by the user's responsibility, we will actively assist in solving it and meet the user's requirements.
(5) In the process of installation and use, if the user needs to provide technical guidance, we will promptly send professional and technical personnel to provide free services to meet user requirements.
(6) Our company establishes user files, and regularly contacts users in writing and telephone to consult users' opinions and suggestions, carries out statistics and analysis on the suggestions and quality problems put forward by users, constantly improves the management of the company, further improves product quality and service quality, pursues perfection and meets the needs of users.
Product Customization
Customer Inquiry
Factory Quotation
Customer Orders
Factory Production
Quality Testing
Packaging & Shipping
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